RemakeCV Privacy Policy

Introduction

Welcome to RemakeCV (or the “Company”). We are committed to protecting your privacy and ensuring the confidentiality of your data. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you use our website (remakecv.com), our application website (app.remakecv.com), social media messages, marketing campaigns, and the use of our products and services.

Information We Collect

We collect and store the following types of information (collectively, “Your Information”) from you and users:

  • Personal Information: Any information provided through our services, the forms on our Company's website(s), product pages, or when you sign up for RemakeCV's newsletters, and includes but is not limited to you or your users' names, contact details, and job history, but excludes Customer Data.
  • Usage Data: Information when you visit, use or interact with our services, such as access times and pages viewed.
  • Third Party Data: Information obtained through other third-party sources, such as LinkedIn and public databases. We also obtain and/or purchase lists from third parties about individuals and companies interested in our products.

Except when You opt-in to use the “preview” function in the application website, by default, we do not store or train on the following types of information from you and users:

  • Customer Data: Your customers' information in resumes uploaded onto our application website, and includes but is not limited to your customers' names, contact details, job history, and other CV-related information, as well as your inputs (e.g. prompts) and generated outputs from using RemakeCV's Services.

If you choose to provide us with your user's or your customer's information (the person's name, email, and company) when using our services (including a trial), you represent that you have the party's permission to do so.

If you choose to provide us with a third party's personal information (the person's name, email, and company) when taking part in our referral program, you represent that you have the third party's permission to do so.

How We Use Your Information

We use Your Information to:

  • Provide, operate, and maintain our services.
  • Improve, personalize, and expand our services.
  • Communicate with you, including for customer service, updates, and marketing.
  • Process your transactions and manage your orders.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer Your Information and Customer Data to outside parties except as described in this Privacy Policy. We may share your information in the following situations:

  • With Service Providers: We may share Your Information and Customer Data with third-party service providers that perform services on our behalf, such as AI-based CV reformatting. These providers are bound by confidentiality agreements and are not permitted to use your information for any purpose other than providing services to us or to identify abuse. These providers will not use the shared information to train their models.
  • For Legal Reasons: We may disclose Your Information if required to do so by law or in response to valid requests by public authorities.
  • Billing: RemakeCV uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Your Information except for the sole purpose of credit card processing on the Company's behalf.

Data Security and Retention

Except when You opt-in to use the “preview” function, or when You opt-in to have the “CV process history“ feature enabled, in the application website, by default, we do not store or train on the Customer Data you have provided.

If You opt-in to use the “preview” function (by clicking the “Display Original CV” button), please note that we will only store your Customer Data for 24 hours from the processing of Your CV on the application website for the purposes of providing a preview for comparison to the generated CV. The stored Customer Data Data will be deleted once 24 hour lapses, or if the Customer requests that we do so, whichever is earlier.

If You opt-in to use the “CV process history“ feature (by reaching out to the team at RemakeCV), please note that we will only store your Customer Data for 30 days, or any duration as otherwise agreed between You and RemakeCV, from the processing of Your CV on the application website for the purposes of providing a preview for comparison to the generated CV. The stored Customer Data Data will be deleted once the 30 day (or duration as otherwise agreed between You and RemakeCV) lapses, or if the Customer requests that we do so, whichever is earlier.

For the purpose of these two features, data is stored in cloud-based servers located in Singapore, as provided by Google Cloud Storage.

We implement a variety of security measures to ensure the safety of Your Information. However, while we implement a variety of physical, administrative, and technical security measures to protect your data from unauthorized access, use, and disclosure, we cannot guarantee absolute security. Users are advised to take their own precautions to protect their data.

We will retain Your Information only for as long as necessary to provide our service to you or for other legitimate business purposes, such as resolving disputes, ensuring safety and security, or complying with legal obligations. The duration of retention will depend on various factors, including the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, our purposes for processing the information, and applicable legal requirements. In any case, Your Information will not be retained for more than seven years after your last interaction with our services, unless a longer retention period is required by law.

Third-Party Confidentiality

We use OpenAI's GPT API to provide our AI-based reformatting services. By using our service, you acknowledge that your data will be sent to OpenAI for the performance of our services. OpenAI's use of your data is governed by their privacy and security policies, which ensure confidentiality and data security. For more information, please refer to OpenAI's Privacy Policy and OpenAI's Enterprise Privacy Policy.

Your Rights

You have the right to:

  • Access and update your personal information.
  • Be notified of Your Information we collect about you and how we use it, disclose it, and protect it.
  • Request the deletion of Your Information.
  • Object to the processing of Your Information.
  • Ask us to restrict the processing of Your Information.
  • Withdraw consent at any time where we rely on your consent to process Your Information.

To exercise any of these rights, please contact us at support@remakecv.com.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: support@remakecv.com